Four tills good, five tills bad

At the end of last year Henley Waitrose was refurbished, and the row of check-outs for ‘one basket only’ was redesigned.

Whoever did the redesign apparently didn’t give it much thought.  There are five tills.  You queue on the left and move away to the right.  You would expect to place your basket on the surface to the left of the till so that the cashier (‘partner’) can unpack it and place the items on the right.  But the space to the left of the till isn’t big enough for the basket.  So you have to put your basket on the right, which is inconvenient and potentially leads to a muddle between items which have been rung-up on the till and those which haven’t.

Not enough space to the left of the till.

Not enough space to the left of the till.

If there isn’t enough room in that part of the store, then why have five tills?  I have never seen all five open, even at busy times.   The ‘partners’ are very efficient and one rarely has to wait very long in any case. 

Five tills are rarely needed.

Five tills are rarely needed.

Four tills and more space would be my answer.

Advertisements

About campaignerkate

I am the general secretary of the Open Spaces Society and I campaign for public access, paths and open spaces in town and country.
This entry was posted in Waitrose. Bookmark the permalink.

2 Responses to Four tills good, five tills bad

  1. Peter Newman says:

    Ah, but you have a Waitrose, the most we aspire to here is a Co-Op

  2. Must have been a bulk order for tills – we now have a row of those wrong way round ones in Bedford. The store entrance has been redesigned into an obstacle course as well.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s